Telephone Counselling / Skype Counselling

Telephone or Skype Counselling

I offer telephone or Skype counselling which makes working together possible wherever you may be situated or if leaving the home for any reason is difficult. It is important to be able to be in a private space that will be free from interruptions. Telephone counselling provides an added advantage in avoiding travel and parking costs and saves time getting to and from sessions.

What is Telephone Counselling? 

Telephone Counselling and Psychotherapy is similar to having a face-to-face counselling session, except you’re talking to a trained counsellor / psychotherapist over the phone. The relationship between therapist and client is regulated by the same BACP ethical framework and our work together will be just as effective and empowering as face to face.  In my experience, some people find it easier to voice what is distressing or difficult for them and because we listen more attentively over the phone, this provides an enhanced sense of closeness. Being in your own environment can provide a heightened sense of safety and privacy, these factors often enhance the therapeutic process and more than compensate for not being able to see one another.

Sessions are conducted for fifty minutes, at a specific prearranged time over the telephone. Telephone counselling is not the same as an advice line and it is not available 24 hours a day.

Who is telephone counselling for?

Telephone counselling is potentially helpful for anyone, but it doesn’t suit everyone. If in doubt please contact me for an exploratory discussion which will give you a ‘feel’ for what it might be like.

Having lived abroad myself as an ex-pat, I understand the difficulty in finding a local qualified counsellor that speaks your language.   Telephone or Skype counselling can offer support for a wide range of issues in the comfort of your own home.

If you travel a lot with work or you find it difficult to arrange childcare, it can offer a way to have regular counselling sessions.

It can offer additional discretion and a sense of safety, which can be important for some clients.

What are the advantages of telephone counselling?

  • Available wherever there is either a telephone or internet access.
  • Access to specialist counselling, for example postnatal depression, regardless of location or childcare.
  • Many people report they wouldn’t have chosen to get help without the option of anonymous telephone services.
  • Flexible appointment times. You need not be tied to traditional office hours if evenings or weekends work best for you, and your therapist offers alternative hours for telephone sessions.
  • Can be combined with face-to-face sessions. Clients can elect to travel for periodic office sessions, supplemented with telephone contact.
  • Beneficial for clients with physical/mobility impairments.
  • No time spent in travel or traffic.
  • Cost Effectiveness. Telephone counseling fees are often lower than office fees.
  • Convenient payment options. Your therapist may accept payments via credit card and/or secure electronic draft directly from your checking account.
  • Convenience. Talk to your therapist from home, office, hotel, based on your needs.

How is it arranged?

Sessions are arranged on a regular basis as with face to face counselling. Some clients combine face to face and telephone counselling.

Fees are paid in advance of the sessions by paypal or bank transfer by arrangement.

What do you need to consider?

Having a quiet safe space where you cannot be overheard is essential to support the therapeutic process. To adhere to the BACP ethical practice, I will conduct telephone counselling from a room where I cannot be overheard to protect confidentiality.

Allowing yourself time after the session to process what has been said is advisable as the end of a telephone counselling session can feel abrupt. In case a session is particularly emotional it is advisable to consider where you may go to seek support after a session.

Is Telephone Counselling effective? What the research says….

Studies on the effectiveness of telephone counselling indicate that it does work, according to a report published by the American Psychological Association, reprinted in Consumer Reports magazine. Even studies published as early as 1979 found telephone counselling to be effective, especially in assisting ambivalent, reluctant, or embarrassed individuals to discuss topics they were otherwise uncomfortable discussing. Clients were less guarded and inhibited when talking in a comfortable environment in which they felt at ease and anonymous. (Grumet, G. 1979. “Telephone Therapy: A Review and Case Report. American Journal of Orthopsychiatry, 49, 574-84) .


“The very fact that we were not face to face introduced an element of privacy that liberated me to say things that otherwise would have gone unsaid”

 Pay for Telephone Counselling